Customer Services Advisor

To apply please download the application form here

Completed applications must be sent to: Countryside Services, 97 Moy Road, Dungannon, Co.Tyrone, BT71 7DX  or via email: ruth.potter@countrysideservices.com

Closing Date: Friday 7th March 2025

Only application forms will be accepted for this post. Curriculum vitae will not be accepted.

Job Role: Customer Service Advisor

Reports To: Customer Service Manager

Benefits:

• Salary
• Enhanced Holidays
• Occupational Sick Pay
• Pension Scheme
• Staff Parking
• Bonus Scheme

Contract Type: Full-time, Permanent

About Us:  Countryside Services has been in business from 1998 and we are a leading supplier of livestock ID tags and EID tags in Ireland and the UK.  With more than 20 years’ experience working within the farming community we provide support and sustainable solutions for the future of farm families and businesses.

Purpose of the role:  The Customer Service Advisor role is a key role within our company as you are the first point of contact for many of our customers and you set the standard in the delivery of our customer service. Therefore, you will be responsible for setting the tone and delivering excellent customer service, promoting our business and offering support to our sales staff as appropriate and directed.

Aim:  Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the business to the general public, clients and customers.

Main Duties

• Promote the company by greeting all customer either by telephone or face to face, in a friendly open manner and adhere to excellent customer service standards as set by the company
• General administration duties
• Maintaining customer database
• Taking and processing orders on our database
• Answer telephone, screen and direct calls
• Take and relay messages
• Provide information to callers
• Greet persons entering our premises quickly, in a friendly and efficient manner
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of premises
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Receive and sort mail and deliveries
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Tidy and maintain the reception area

Sales Duties

• Monitor and compile data relating to customers who have purchased our products in the past
• Follow up sales calls to past customers
• Take the opportunity to up-sell to our customers either by telephone or face-to-face
• Support our sales team as and when required

Any other duties as requested or required by the Managing Director or Board.

Essential Criteria

• G.C.S.E or equivalent English and Maths, grade c or higher
• Excellent communication skills verbal and written 
• 1 years’ experience in a similar role or a customer facing role
• The ability to multi-task and prioritise
• Excellent professional attitude
• Adaptable and flexible in your approach to your working day 
• Proficient in Microsoft Office and highly IT literate
• Time management skills
• Team-player

Desirable

• Experience in working in a sales driven environment
• Agricultural Experience

Key Competencies

• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organising and planning
• Attention to detail
• Initiative
• Reliability

Main Relationships:

• Sales Team
• Customer Base
• Other team-members
• Customer Service & Administration Manager

This job description is not intended to be exhaustive and flexibility in your approach to your role is essential.  We reserve the right to amend or change this job description from time to time to suit the changing needs of the role and the business and you agree to accept any such changes.